2 year warranty
Philips Support
Can I replace the battery of my Sonicare toothbrush?
If your Sonicare toothbrush is not turning on, simply replacing the battery is unlikely to solve the issue. You can submit an online warranty request for assistance in obtaining a replacement device here, or contact us here. All Sonicare toothbrushes and flossers come backed with a 2 year warranty.
The built-in rechargeable battery can be removed for disposal, and instructions for battery removal are available under Manuals and Documentation for your product here. If you are not comfortable disassembling electronics, we recommend seeking professional assistance at your local electronics recycling or repair shop.
We advise against replacing the battery yourself because it may increase the risk of fire or other potential safety hazards.
Note: Opening the toothbrush will void the product's warranty.
The information on this page applies to the following models: HX6321/03, HX6311/02, HX6511/02. Click here to show more product numbers ›
Frequently Asked Questions
In which countries is the Philips Sonicare For Kids app available?
What happens to my Sonicare For Kids app data if I switch devices?
What do the battery status lights indicate on my Sonicare toothbrush?
Why does my Philips Sonicare app require permissions?
How do I restore my brushing streak in the Sonicare For Kids App?
Which brush head fits my Sonicare toothbrush?
Can I replace the battery of my Sonicare toothbrush?
In which countries is the Sonicare app available?
Can I use my Sonicare AirFloss charger to charge my toothbrush?
How does the brushing guidance work in the Sonicare app?
How long should my Sonicare toothbrush battery last?
Can I use my Philips Sonicare Toothbrush in the shower?
Where can I purchase accessories for my Sonicare toothbrush?
Why is there a gap between my brush head and handle?
What are the brushing modes for my Sonicare toothbrush?
Can I use my Sonicare charger with other toothbrushes?
How do I charge my Sonicare toothbrush?
How do I register my Sonicare toothbrush?
How do I connect my toothbrush to the Sonicare app?
How do I use my Sonicare toothbrush?
How do I use my Sonicare toothbrush with braces?
How to clean my Philips Sonicare toothbrush?
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