Troubleshooting How to repair Philips MP3 player with Device manager? It is possible to repair your Philips MP3 player with Philips Device Manager. See below how to perform the repair: Contents stored in the player will be erased after player repair You are recommended to backup the data before performing repair. 3. Press and hold the VOL+ button while connecting to your PC Press and hold the volume plus button VOL+ simultaneously when you connect your player to your PC until the Philips Device Manager acknowledges your player and enters the repair mode. 4. Release the 'VOL+' button to start the repair process 5. Follow the on-screen instructions and disconnect your player when repair is completed Performing a repair is the last diagnostic step that can be done to rectify the malfunction of your player. If this does not solve your issue, please contact our Philips customer service.