Philips Support

Sound stutters during CD playback of my Philips device

Published on 2017-09-19

There might be various reasons why the sound from your Philips device is stuttering, please try the following steps to be able to enjoy your CDs again:

Check if the disc is clean

You may use a piece of soft fine cloth to gently wipe away any dust on the surface. Wipe away from the centre. Do not wipe in circles. Note: If you are using CD cleaning liquid, always read and follow the instructions for using the cleaning liquid.

Other ways

  • Avoid listening to disc that is scratched * If the CD lens is accessible, you may clean the lens using a CD lens cleaner (always read and follow the instructions for using the cleaner) * Use a lower compression level to burn tracks onto a CD. A compression level of higher than 320 kbps may cause problems. * If the problem persists, try listening to several other CDs * If the stuttering is heard also with a number of CDs, it is possible that device needs further investigation If you are still facing the issue, please contact our Consumer support in order to provide a solution.

The information on this page applies to the following models: BTD2180/98 , BTD2180/12 , AZ329/98 , BTM5000/12 , AZ385/12 , AZ1839/98 , MCM233/12 , MCM2150/12 , MCM1150/12 , MCD1065/98 , MC1000/12 , DCM250/12 , DCM1075/98 , AZ382/12 , AZ380/55 , MCM103/98 , MCD263/98 , MCD120/98 , PET742/98 , AZ3856/12 , MCM169/12 , AZ1834/73 , MCM166/12 , MCM167/12 , MCD177/98 , MCD137/98 , BTM630/12 , MCD710/98 , MCD396/98 , AZ1330D/12 , DCM230/12 , FWM185/98 , FWD185/98 , MCM196/98 . Click here to show more product numbers Click here to show less product numbers

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