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Products

Garment Steamer

1600W, 32g/min, 3 steam settings, 1.6L Detachable tank GC514/49

Troubleshooting

My Philips Garment steamer does not produce steam

When your Philips Garment Steamer (handheld or stand steamer) does not produce steam, there could be several causes. Learn more here.

First time use

The first time you use your garment steamer, it might not produce steam right away as there is no water in the system yet. Do not worry. This is normal and will only happen the first time you use it.

Please press the steam trigger for one minute. This will promote water circulation and the production of steam.

The steamer has not heated up sufficiently

Your garment steamer requires heating before steaming. Please allow it to heat up for 45 to 60 seconds before using it (the steam-ready blue light will flash).

When the steamer has heated up and is ready for use, the blue light will stop flashing.

There is no water (or low water level) in the tank

If the tank is empty, your Philips Garment Steamer will not be able to produce steam.

Please refill the water tank.

Preparing for use

The water tank is not inserted properly

If the water tank is not properly inserted, your garment steamer might not be able to produce steam.

Please remove the water tank and insert it again correctly.

Steam trigger

There is condensation in the stand steamer's hose

When you hold your Philips Garment Steamer horizontally, condensation is created in the hose and this can block the steam flow. Due to this, your garment steamer could stop steaming or could start steaming intermittently.

To solve this, lift up your stand steamer’s head to straighten the hose vertically and hold your steamer in an upright position: This will allow any condensation and steam to flow again. After this, your stand steamer should produce steam again.

Refilling the water tank

Too much scale has built up in the stand steamer

When scale builds up in your Philips Stand Steamer, it might not be able to produce steam.
Please perform the de-calc process detailed in the following lines:

1) Switch off and unplug your stand steamer and allow it to cool down for an hour.

2) Bring the steamer to a sink.

3) Locate the de-calc knob (you will find it on the lower area of the water tank).

4) Turn the de-calc knob anti-clockwise to unlock it.

5) Pull the de-calc knob out and let the water drain.

6) Once all water is drained, push the de-calc knob back in and turn it clockwise to lock it.

The handheld steamer is held horizontally

(Note: The following does not apply if you own a 2-in-1 Philips Steamer)

Your Philips Handheld Steamer is designed to be used vertically. When it is positioned horizontally, the water from the tank might not flow freely.

To prevent this, please hold your handheld steamer vertically while using it.

The information on this page applies to the following models: GC514/49 , GC524/69 , GC320/05 , GC504/39 , GC510/05 , GC525/05 , GC536/39 , GC555/05 , GC568/69 . more less

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