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Products

Multigroom series 3000 6-in-1, Face

6 tools, Self-sharpening steel blades, Up to 60 min run time, Rinseable attachments MG3710/13

Troubleshooting

My Philips Nose Hair Trimmer does not work

If you have a Philips Nose Hair Trimmer or MultiGroomer with a nose-hair-trimming attachment that does not turn on or perform well, try our troubleshooting advice to resolve this issue yourself

The cutting unit is blocked

It could be that the cutting unit of your nose hair trimmer is blocked by dirt or debris. This can prevent the trimmer from switching on or running properly. Clean your device by following the instructions below.
  1. Switch your nose hair trimmer off.
  2. Rinse the trimming head of the nose hair trimmer with hot water.
  3. Switch on the trimmer and rinse the trimming head once more to remove any remaining hair. Then switch the appliance off again.
  4. If rinsing the trimming head under the tap is not sufficient, immerse the trimming head in a glass with warm water for a few minutes. Do not put the handle of the trimmer in the water, as this can damage its internal machinery.
  5. Carefully shake off excess water and let the trimmer air dry. For best results, clean your Philips Nose Hair Trimmer after each use and lubricate the trimming head with a drop of sewing machine oil every six months.
For detailed cleaning instructions referring to your particular model, please refer to the user manual.
Cleaning Philips Nose Hair Trimmer

Battery has ran out

If you own a nose hair trimmer that runs on disposable AA batteries, it may be time to replace the batteries. To solve this issue simply replace the battery with a new one. When replacing the battery, make sure that the + and - poles of the battery point in the right direction. 
For rechargeable multigroomers, check that your device is fully charged. While charging your groomer, make sure that you use the original charger that came with your device. For further charging instructions, please refer to the user manual. 
If you have tried the advice above but your nose hair trimmer or groomer is still not working properly, please contact us for further help.
Battery Philips Nose Hair Trimmer

The information on this page applies to the following models: MG3710/13 , NT1150/10 , NT9141/10 .

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