Philips Support

No sound when the power toggle is slid to right and hold on my Player

Published on 2017-08-24
  • Your battery may have gone flat. Charge the battery via your computer?s USB port * Check if your headphone plug has been inserted into the headphone jack of the unit completely * Check if the volume is at an audible level. Increase the volume using the VOLUME + button * If your Player is in pause mode, touch the “play or pause” icon on display to resume playback * Do a soft reset inserting a sharp object into the ?reset? pinhole of your Player until it powers off If nothing works: 1. Start Device Manager 2. Press and hold the Vol+ button 3. Connect the Player to your PC with the supplied USB cable while still holding the Vol+ button 4. Device Manager should acknowledge your Player and automatically goes into recovery mode, and then release the Vol+ button 5. Click the Repair button and follow the instructions given by the Device Manager 6. After the Player has been repaired, remove it from your PC and re-start
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