A software solution is available. Follow the instruction in the user manual or Firmware Upgrade Readme file on how to upgrade your software. You can find the latest Firmware Upgrade Software and Readme File documents on the Philips support website. Refer to the SOFTWARE & DRIVERS section. If the problems persist; * Please contact the Philips Consumer Care centre for further assistance or to find more information related to this issue. You can find the contact details on the Consumer Support page. * Make sure you have the model number and the serial number at hand when you call us. You find these numbers on the sticker at the back of your player.