2 year warranty
The cooling disc has frozen onto the bottom and walls of the bowl.
Allow the cooling disc to defrost for a few hours until it comes loose from the bottom and walls of the bowl.
You can speed up this process by pouring some lukewarm water into the bowl.
The information on this page applies to the following models: HR2305/80.
How can I recognize whether the cooling disc is properly frozen?
How long do I have to freeze the cooling disc?
Why does the device reduce the stirrer speed after a while?
Can I stop the process in between and continue after a while?
Can I change the selected function (soft ice/compact ice) during use?
What liquid is the disc filled with? Is it still safe to use if broken?
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