Philips Support

Why can I not see my PC folder hierarchy on my Philips TV?

Published on 2019-09-10

This is normal, because the TV does not recognize all media formats. You will usually see all your folders, but once you open these folders the content may be different than the content on your PC due to the previously-mentioned restrictions on the supported media formats. (Some examples of supported media formats are .jpg, .mp3, etc. For a full overview, refer to the user manual.)

Depending on the storage device you use on the PC, you can find your folder hierarchy in the Folders or Albums category in the TV PC network browser.

Contact Philips

We are happy to help you

Looking for something else?

Discover all Philips Support options

Subscribe to our newsletter

* This field is mandatory

Exclusive promotions

Early access to product launches

Tips and tricks

*

I would like to receive promotional communications based on my preferences and behavior, about Philips products, services, events and promotions. I can easily unsubscribe at any time !

You are about to visit a Philips global content page

Continue

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.