Philips Support

My Philips headset's touch controls not working when headset is removed from ears

Published on 2017-08-24

The out-of-ear autolock is automatically engaged. Touch and gesture controls will only work after the headset is inserted into your ear to avoid accidental activation. Check for the ascending activation sound when inserting each ear bud. Try to re-insert your ear bud if you did not hear the activation sound.

The information on this page applies to the following models: SHB7110/97 .

Frequently Asked Questions

Looking for something else?

Discover all Philips Support options

Subscribe to our newsletter

* This field is mandatory

Exclusive promotions

Early access to product launches

Tips and tricks

*
I would like to receive promotional communications – based on my preferences and behaviour – about Philips products, services, events and promotions. I can easily unsubscribe at any time!

You are about to visit a Philips global content page

Continue

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.