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Products

Multigroom series 3000 6-in-1, Face

6 tools, Self-sharpening steel blades, Up to 60 min run time, Rinseable attachments MG3710/13

Troubleshooting

The battery of my Philips Groomer runs out very quickly

If the battery of your Philips Groomer is running out quicker than you expected, follow our troubleshooting advice to solve this issue.

Groomer has not been fully charged

Before using your Philips Groomer for the first time, make sure you charge it completely. For appliances with a Ni-MH battery, the normal charging time is 1 hr; however, we advise charging them for the first time for 3 hrs.

Depending on the model of your groomer, there may be a charging indicator on its display. When this indicator signals that the battery is almost empty, recharge your groomer.

If your groomer does not have a battery indicator, you should charge your device when it is running slower than usual or when you are no longer satisfied with the trimming speed.

A fully charged groomer can be used multiple times before it needs to be recharged.

Note: Charging instructions may vary per groomer model. Please consult your user manual for specific charging advice.

You have thick hair

If you have very thick or long hair on your head and/or beard your Philips Groomer will require more effort to trim or cut the hair. In this case, the groomer's battery may run out quicker than usual.

To ensure you have enough battery for a full trimming session, use a fully charged groomer.

The groomer's cutting unit is dirty

The groomer's battery running out too quickly might also be caused by the groomer's cutting unit being dirty. It might be polluted with hair or debris.

To ensure the best performance, detach the cutting unit from the groomer after every use and clean it properly. For proper cleaning instructions specific to your groomer's model, refer to the user manual.

You can also oil the teeth of the cutting unit after cleaning. Ideally, we advise doing this every 6 weeks.

If you are still not satisfied with the battery life of your Philips Groomer, please feel free to contact us for further help.

Cleaning the cutting unit of the Philips Groomer

The information on this page applies to the following models: MG3710/13 , MG5720/15 , BG1024/16 , MG1100/16 , HC5440/80 , HC5440/15 , BG2024/15 , BG2026/15 , HC3400/15 . more less

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