Aligned to the evolution of services in the health market, Philips adds a more modern structure to provide support and remote monitoring of equipment for customers.
The clients can be remotely attended by a team of experienced engineers in order to ensure the repair of their equipment in a quickly and efficiently way. This support can be provided by telephone once the equipment has a connection PRS.
If the full repair is not possible to be settle remotely, the diagnosis made by the Remote Engineers, allow field engineers to have a prior diagnosis, so they go more prepared to give support in the customer’s site, ensuring assertiveness in the solution. The service is available for MR, CT, IXR and AMI.