Between our efforts to get patient images right the first time and manage our countless administrative duties, it’s easy to overlook the essential role that our experience can have on how the patient views their exam and subsequent treatment. When staff are preoccupied by the complexity of image acquisition, stressed by an overwhelming workload, or distracted by reporting tasks, it’s the patient who’s at risk for coming up short. To improve the patient’s overall experience within the imaging suite and beyond, we must do a better job of reducing the pressure on the radiology team.
As a veteran in the field, I often reflect on the extensive demands technologists must comply with in our current healthcare environment. Effectively managing patient throughput has always been a challenge for technologists, but today we face even greater pressure to serve as many people as possible, putting personalized care at risk. We also face unprecedented technical complexity. The need to stay up-to-date on the latest technology while acquiring the right diagnostic-quality images in a timely manner and delivering a positive patient experience – all takes place in an environment that emphasizes volume and often struggles to provide ample resources and staff.