Enhancing the patient and staff experience in MRI
- By Philips
- Featuring
- August 02 2024
- 2 min read
An MRI exam can be very stressful. The noisy, claustrophobic environment is difficult for many to endure. As a result, anxious, non-compliant patients lead to more retakes, longer procedures and unnecessary sedation. Lahey Hospital and Medical Center is using Philips Ambient Experience, with its calming visual themes, accompanying audio and lighting to relax patients prior to the exam.
At-a-glance:
- Searching for quality and comfort in an MRI experience to differentiate their healthcare service
- Creating an immersive, soothing experience for patients
- Ambient Experience provides a unique opportunity with an immersive experience with sound, video projection and dynamic lighting greets the patient and accompanies the patient into the scanner
- Ambient Experience supports staff workflow and enhances efficiency with a well-organized room
Taking innovation beyond the traditional
The Lahey Hospital Outpatient Center, located just north of Boston, was looking for excellent image quality to drive diagnostic accuracy and a superb patient experience to differentiate their healthcare services.
With years of experience combining image quality and patient experience, as a marketplace differentiator, Philips was selected to partner in the endeavor.
This has really allowed us to show in the marketplace that we’re a leading-edge institution north of Boston and that we actually deliver and provide the same or better service than can be done downtown.
Christopher Wald
Chairman Radiology
Lahey Hospital and Medical Center
Our approach
Philips Ambient Experience MRI suite, with the addition of the Philips Ambient Experience patient in-bore solution, was proposed to transform the traditional scanning experience.
The immersive experience at Lahey now starts at the room’s entrance. A soothing environment with sound, video projection and dynamic lighting greets the patient and accompanies the patient into the scanner.
Philips unique patient in-bore solution distracts patients when they move into the MRI. Engaging visuals combined with sound give patients a comforting and engaging experience during the scan.
Results*
According to Peter Curatolo—Medical Director, MRI service Lahey Outpatient Center—patients and staff now have an entirely different experience than in most imaging rooms. The room is very relaxing and comforting, and the image quality is exceptional.
Ambient Experience also supports staff workflow and enhances efficiency with a well-organized room layout and carefully designed storage solutions.
Philips Ambient Experience In-bore Connect
I was quite anxious because I’ve had MRI’s before and it terrified me. With Ambient Experience combined with the in-bore solution however, the tension in my body faded away. It’s a very comforting and reassuring way to have your medical test done.
Brenda Smith
Patient at Lahey Hospital and Medical Center
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Enhancing the MRI experience for patients and staff
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Disclaimer
Results are specific to the institution where they were obtained and may not reflect the results achievable at other institutions. Results in other cases may vary.