Philips foldable hairdryers

Information
Information

Voluntary product recall: Foldable hairdryers

As a precaution, Philips is voluntarily recalling and replacing two Foldable Hairdryer models produced between February 2006 and April 2011.

The affected products are:

Philips Salon Essential Hairdryer HP4931
Philips SalonDry Travel Hairdryer HP4940

In very rare cases the hairdryer can overheat when left plugged into the electrical connection. This poses a potential fire hazard, even when the appliance is switched off.

The affected batches:

HP4931

HP4940
Is my product affected?
Is my product affected?
How do I know if my hairdryer is affected?

To confirm if your hairdryer is affected, please follow these two steps:

1. Identify the Product Type Number HP4931 or HP4940 on the appliance. This can be found printed on the hairdryer, either on the underside of the main body of the appliance, or on the side of the handle.

2. Identify the Production Code Number on the appliance. This is a four-digit number printed into the plastic of the body of the appliance under the lower right-hand corner of the product information area.

The following Production Codes are affected:

For Product Type Number HP4931, the affected Production Code Numbers are those between 0000-1104

For Product Type Number HP4940, the affected Production Code Numbers are those between 0000-1023

If your appliance is affected, please bring your product to exchange from 12 July 2011 to any of the following addresses:

METRO MANILA / LUZON:

HRS.com
RSTI Compound
Alabang - Zapote Road, Bgy Pamplona
Las Piňas City
Tel.no. (02) 872-6081
Email add: crmencias@yahoo.com
Mon-Fri; 8am to 5pm

68B AVS Electronics
1151 Tayuman St.
Tondo, Manila
Tel.nos. (02) 252-7238 ; (02) 321-1195;
(02) 256-8AVS ; (02) 253-3292
Email add: avs_cdc@yahoo.com
Mon-Sat; 9am to 6pm

VISAYAS:

Philips Service Center (FIXMASTER Electronics)
Unit 9, 2F One Mango Avenue Bldg
Gen. Maxilom Avenue, Cebu City
Tel. no. (+63 32) 266-2411
Email: philips.asp@fixmasterelectronics.com
Mon-Sat; 8am to 7pm

MINDANAO:

JBDS Electronics
Door 6-A Mabini Commercial Complex
Mabini St., cor V.Mapa St.
Davao City
Tel.nos, (082) 222-1237; (082) 221-2342
Email add: jbds919@yahoo.com
Mon-Sat; 9am to 6pm

Call Center Hotline – For Metro Manila 6679000
Toll free outside of Metro Manila: 1-800-10-PHILIPS.

If your appliance is not affected you do not need to take any further action.

This precautionary recall underlines Philips’ commitment to the highest standards of quality and reliability. We thank you for your co-operation and apologize for any inconvenience caused.

The affected batches:

HP4931

HP4940

Philips foldable hairdryers

Voluntary product recall: Foldable hairdryers

How do I know if my hairdryer is affected?