Philips Support

My Philips Shaver is not turning on

Published on 20 March 2023
If your shaver is not turning on, the troubleshooting tips below may help you find a solution.

We recommend that you follow the steps in the order listed below. In between steps, check to see if the issue is resolved before moving to the next.
If you have a rechargeable Philips Shaver, it is possible, that its battery has run out. We advise you to charge your shaver and then try turning it on again. For details on how to charge your shaver, please refer to the user manual.

If your Philips Shaver is not rechargeable then it should be plugged in to a working electric socket while in use.
 
It is possible that your shaver does not turn on or move because it is dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to be blocked.

To fix this problem, clean your shaver thoroughly. If possible, remove the shaving head and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual.

In some shavers, a cleaning reminder symbol will blink to let you know that the shaver needs to be cleaned. For detailed cleaning instructions, refer to your user manual or watch the video below.
 
Philips shaver cleaning reminder symbol
Another reason why your shaver might not be working is that it is not assembled correctly. Refer to your user manual for detailed instructions on how to reassemble your shaver or you can also see how to remove and put back the shaving heads in the following video.
 
Some Philips Shavers have a 'travel lock' function. If this is activated, the shaver does not turn on. Depending on the shaver model you have, you may see a 'lock' symbol blinking on your shaver to let you know that the travel lock is activated.

To deactivate the travel lock, press the on/off button of your shaver for three to five seconds. Now try turning the shaver on again.
 
Philips shaver travel lock symbol
If none of these tips help, your shaver may be damaged internally. We recommend that you request a repair or exchange for your shaver.
 
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