Portable video player

Troubleshooting

Is your product not working as it should? Find the solution here.

Performance (1)

• Cannot find transferred images on my GoGear player

Software and Firmware (1)

• Cannot convert .avi files with the Arcsoft Media Converter

Error notifications (3)

• WMP cannot convert the file format required by Philips player
• 'SP' or 'Service Pack' error when loading the CD supplied with my Philips player
• Error 1628/1607-Failed to complete script based install

Functionality (1)

• Not all files transferred to my Philips player

Audio (1)

• My Philips player skips tracks