Philips Support

Why is the picture of a Philips TV is stretched out and/or the image is short and fat and/or there are black bars on the side or on top and bottom of the picture?

Published on 2019-09-10
  • Press the 'FORMAT' button on the remote control repeatedly to select the screen format that will optimise the picture display on screen.
  • This will be the format that the TV will display its picture until you select another format.

Note: It is not able to change the screen format in CVI and HDMI mode. The only mode available is widescreen.

If the problem is not resolved,

  • Check if the TV is connected to a cable box then you need to set the picture format in the cable box.
  • For detail information, please refer to the cable box user manual or contact the cable company for further assistance.

The information on this page applies to the following models: 32PF5321/77 .

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