Philips Support

Why is the picture of a Philips TV is stretched out and/or the image is short and fat and/or there are black bars on the side or on top and bottom of the picture?

Published on 2019-09-10
  • Press the 'FORMAT' button on the remote control repeatedly to select the screen format that will optimise the picture display on screen.
  • This will be the format that the TV will display its picture until you select another format.

Note: It is not able to change the screen format in CVI and HDMI mode. The only mode available is widescreen.

If the problem is not resolved,

  • Check if the TV is connected to a cable box then you need to set the picture format in the cable box.
  • For detail information, please refer to the cable box user manual or contact the cable company for further assistance.

The information on this page applies to the following models: 32PF5321/77 .

Contact Philips

We are happy to help you

Looking for something else?

Discover all Philips Support options

Subscribe to our newsletter

* This field is mandatory

Exclusive promotions

Early access to product launches

Tips and tricks

*

I would like to receive promotional communications based on my preferences and behavior, about Philips products, services, events and promotions. I can easily unsubscribe at any time !

You are about to visit a Philips global content page

Continue

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.